Privacy Policy

The Information We Collect

We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020.

We do not collect personally identifiable information about you when you visit this site unless you choose to provide it to us, for example by completing an online form, contacting us, or subscribing to our newsletter.

If you choose to provide personal details (such as your name, email address, telephone number, or other contact information), that information may be accessed by our staff for the purposes for which you supplied it and to better understand your interest in our services.

In addition, certain technical information may be automatically collected when you interact with our website through security and analytics tools, as described below.

Website Security and Analytics

Google reCAPTCHA

We use Google reCAPTCHA to protect our website, forms, and online services from spam, automated abuse, and fraudulent activity.

reCAPTCHA analyses website interactions to determine whether a visitor is human. In doing so, it may collect information such as:

  • IP address

  • Browser and device information

  • Interaction data (such as mouse movements and time spent on a page)

  • Cookies

This processing is necessary for our legitimate interest in maintaining the security and integrity of our website.

Google provides reCAPTCHA as a service provider and processes this information on our behalf as a data processor. We remain responsible for ensuring this processing complies with the New Zealand Privacy Act 2020.

We do not receive access to the behavioural data collected by reCAPTCHA — only the verification result required to protect our website.

Google Analytics

We use Google Analytics software to help measure traffic patterns to, from, and within our website.

Google Analytics collects information such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the site

  • Entry and exit pages

This information is aggregated and used to generate anonymous website statistics. No individual visitors are personally identified in our reports.

Google Analytics may use cookies to collect this information.

You can learn more about Google Analytics and how Google processes data by visiting:
https://policies.google.com/privacy

You may also opt out of Google Analytics tracking by using Google’s browser opt-out tools.

Who We Share This Information With

We do not sell or trade your personal information.

We may disclose personal information:

  • To service providers who support our website and business operations (such as hosting providers, IT support, analytics providers, and website security providers), who process information on our behalf

  • Where required by law

  • Where authorised by you

Some service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure that your information is protected in a manner consistent with the Privacy Act 2020.

Cookies

Cookies are small files that a website may store on your device. They may be session cookies (temporary) or persistent cookies (stored for a longer period).

We use cookies for:

  • Website functionality

  • Website security (including reCAPTCHA)

  • Analytics purposes (such as Google Analytics)

You may disable cookies through your browser settings, although this may affect certain website features.

Links to Other Websites

This website may contain links to other websites. We are not responsible for the content or privacy practices of those websites. This privacy policy applies solely to information collected on this website.

Newsletters and Mailing Lists

If you subscribe to our newsletter, you may unsubscribe at any time by:

  • Clicking the “Unsubscribe” link in the email, or

  • Contacting us using the details below

Accessing and Updating Your Personal Information

You have the right to request access to any personal information we hold about you and to request correction if it is inaccurate.

If you would like access to, correction of, or removal of your personal information, please contact us using the details below. We may require proof of identity before processing your request.

How to Contact Us

If you would like to know more about how we collect, store, and use your personal information, please contact us:

Email: john@bciwater.co.nz
Phone: 03 928-8321
Address: 326 Burnett Street, Ashburton